Terms and Conditions of the Exchange and Return Policy

1- All pharmaceutical items can be exchanged or returned within 24 hours only from the time of purchase

2- All other items can be exchanged or returned within 3 days only from the date of purchase

3- For your safety, refrigerator medicines, milk and baby food cannot be exchanged or returned

4- Replacement or return requires submitting the original purchase invoice and in the same branch where the invoice was issued

5- The replaced or returned items must be in their original condition

6- The amounts paid by cards (Visa - MasterCard -) are returned in the form of a purchase voucher of the same value that can be used in any branch of the community pharmacies

7- All items exchanged with loyalty points cannot be returned

8- Any points or discounts that were used during the purchase process will be deducted

9- If the replaced or returned items are part of an offer linked to other items in the same invoice, all items included in the offer must be returned

To retrieve purchases via Mada cards - Visa - MasterCard

According to the instructions of the Saudi Central Bank, if the transaction is rejected by the card issuer or the merchant objects to it for any reason

The merchant can agree with the cardholder regarding an alternative payment method. In the event that the transaction is not accepted by the points of sale affiliated with the Saudi Payments Network, the merchant must notify the cardholder of the aforementioned rejection and provide him with the receipt for the transaction

In the event of a reverse transaction, such as withdrawing the amount from the cardholder's account, but the receipt for the point of sale system indicates that it was rejected by the point of sale system affiliated with the Saudi Payments Network, the merchant is prohibited from returning the transaction amount to the customer in cash, and the customer, the cardholder, must review the bank that issued his card and file a report

Community Pharmacies for a Healthy and Aware Society